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Return or Exchange Your Order
To make a return click on the link below to enter our return page. Select the product you want to return. Once you’ve completed the steps, you’ll receive a return shipping label and further instructions on how to return your order.
How to make a return or exchange
1. Register the return or exchange here. Use your e-mail address and order number to login.
2. Select the product(s) you want to return and choose whether you wish to refund, exchange or claim.
3. Once you’ve completed the return registration, you’ll receive an email containing a return label and further instructions.
4. Once we receive your return, we will process it as fast as possible. Please note it can take up to 10 days.
Country / Region return cost
Sweden 50 SEK
Norway 100 NOK
Denmark 35 DKK
Germany 5 EUR
France 5 EUR
Rest of EU 5 EUR
Switzerland 25 EUR
United Kingdom 25 GBP
United States 35 USD
Rest of world 35 USD
If you paid for shipping to have your order delivered, this cost will not be refunded if you return your order.
Please note: The products must be in new condition when we receive them. To clarify, this means the products must not have been worn or used. The reason behind this is that we can’t use products that are not box-fresh since they, unfortunately, become unfit at their original price. Hence, it is your responsibility to treat the products with love, care and respect when trying them on for size. We recommend trying your shoes on a carpet to prevent marks, scratches and/or creases from appearing on the soles and/or the upper material.
You can exchange any item for the same style in another size as long as it is in stock. If you wish to exchange for a different colour or model, we kindly ask you to return the product for a refund and place a new order for the item you want. Return your product(s) and place a new order on the website for a fast exchange.
1. Register the return here. Use your e-mail address and order number to login.
2. Select the product(s) you want to return and choose whether you wish to refund or claim.
3. Once you’ve completed the return registration, you’ll receive an email containing a return label and further instructions.
4. Once we receive your return, we will process it as fast as possible. Please note it can take up to 10 days.
Country / Region return cost
Sweden 50 SEK
Norway 100 NOK
Denmark 35 DKK
Germany 5 EUR
France 5 EUR
Rest of EU 5 EUR
Switzerland 25 EUR
United Kingdom 25 GBP
United States 35 USD
Rest of world 35 USD
If you paid for shipping to have your order delivered, this cost will not be refunded if you return your order.
Please note: The products must be in new condition when we receive them. To clarify, this means the products must not have been worn or used. The reason behind this is that we can’t use products that are not box-fresh since they, unfortunately, become unfit at their original price. Hence, it is your responsibility to treat the products with love, care and respect when trying them on for size. We recommend trying your shoes on a carpet to prevent marks, scratches and/or creases from appearing on the soles and/or the upper material.
1. Register the return here. Use your e-mail address and order number to login.
2. Select the product(s) you want to return and choose whether you wish to refund or claim.
3. Once you’ve completed the return registration, you’ll receive an email containing a return label and further instructions.
4. Once we receive your return, we will process it as fast as possible. Please note it can take up to 10 days.
Country / Region return cost
Sweden 50 SEK
Norway 100 NOK
Denmark 35 DKK
Germany 5 EUR
France 5 EUR
Rest of EU 5 EUR
Switzerland 25 EUR
United Kingdom 25 GBP
United States 35 USD
Rest of world 35 USD
If you paid for shipping to have your order delivered, this cost will not be refunded if you return your order.
Please note: The products must be in new condition when we receive them. To clarify, this means the products must not have been worn or used. The reason behind this is that we can’t use products that are not box-fresh since they, unfortunately, become unfit at their original price. Hence, it is your responsibility to treat the products with love, care and respect when trying them on for size. We recommend trying your shoes on a carpet to prevent marks, scratches and/or creases from appearing on the soles and/or the upper material.
1. Register the return here. Use your email address and order number to login.
2. Select the product(s) you want to return or claim.
3. Once you’ve completed the return registration, you’ll receive an email containing a return label and further instructions.
4. Once we receive your return, we will process it as fast as possible. Please note it can take up to 10 days.
If you want an exchange, we kindly ask you to return your product(s) for a refund and place a new order.
Country / Region return cost
Sweden 50 SEK
Norway 100 NOK
Denmark 35 DKK
Germany 5 EUR
France 5 EUR
Rest of EU 5 EUR
Switzerland 25 EUR
United Kingdom 25 GBP
United States 35 USD
Rest of world 35 USD
If you paid for shipping to have your order delivered, this cost will not be refunded if you return your order.
Please note: The products must be in new condition when we receive them. To clarify, this means the products must not have been worn or used. The reason behind this is that we can’t use products that are not box-fresh since they, unfortunately, become unfit at their original price. Hence, it is your responsibility to treat the products with love, care and respect when trying them on for size. We recommend trying your shoes on a carpet to prevent marks, scratches and/or creases from appearing on the soles and/or the upper material.
Use a shoehorn and only try the shoes on a carpet to avoid scratching the outsole. Carefully feel the size as if you walked on clouds to avoid the development of creases. Treat the products with love, care and respect when trying on for size and think of the next person who will unbox these shoes if you return them. You will not be refunded if they are returned with creases, marks or other signs of use.
Returns can be made within 30 days from the delivery date.
Orders from Sweden can be returned free of charge in our flagship store at Humlegårdsgatan 19 in Stockholm.
Country / Region return cost
Sweden 50 SEK
Norway 100 NOK
Denmark 35 DKK
Germany 5 EUR
France 5 EUR
Rest of EU 5 EUR
Switzerland 25 EUR
United Kingdom 25 GBP
United States 35 USD
Rest of world 35 USD
If you paid for shipping to have your order delivered, this cost will not be refunded if you return your order.
Please note: Any potential customs duties and sales taxes are non-refundable by us. For further information, contact your local customs office.
Make sizing simple by using the size guide.
Have you worn similar shoes before?
Select the size that you normally wear in similar shoes and confirm by measuring your feet. You can follow our guide here.
Are you new to handcrafted dress shoes?
Try our simple guide here.
Do you have Morjas shoes from before?
See how our sizes correlate here.
Need further assistance? Please contact us and we’ll help you the best we can.