Help
Make sizing simple by using the size guide.
Have you worn similar shoes before?
We recommend two ways to find your size. First, by measuring your feet and comparing to our size tables. You can follow our guide here. Second, by comparing with shoes from other popular brands you might own. Please see how our sizes compare with other brands here.
Are you new to handcrafted dress shoes?
Try our simple guide here.
Do you have MORJAS shoes from before?
See how our sizes correlate here.
Need further assistance? Please contact us and we’ll guide you in finding your size.
When your size will be available again depends on which collection it belongs to. We have a permanent and a limited collection, and the restock frequency differs. Your product could also be available through returns or The Archive. For more detail, please read below.
Make sure to sign up for the waitlist to get notified when your size is back in stock.
The permanent collection: Our permanent collection includes shoe and wardrobe essentials that remain relevant year after year. These are pieces of craftsmanship that proudly says no to trends. Continuously restocked – sign up for the waitlist for the preferred model and size. We’ll let you know as soon as it is back in stock.
The limited collection: Our Limited collection consists mainly of seasonal favourites that run in limited quantities. Shoes from The Limited Collection are unlikely to be restocked within the near future. Keep an eye on our website and social channels for news about these products and sign up for the waitlist so that we can let you know about any potential restocks.
Is it available at The Archive?
Here we offer products that, for some reason, don’t meet the “box fresh” criteria that make the shoe unfit at its original price.
It can be a tiny mark, a slight wrinkle or an expired version. But it’s a quality product that’ll give years of joy and wear nonetheless. The Archive is the one-stop shop to explore our loved across-the-globe designs – at rare, reduced prices.
Explore The Archive
All taxes and duties are included in the final price shown at checkout.
You make a return by registering your return digitally and shipping it back to us. You will receive a return shipping label digitally when registering your return. Returns can be made within 30 days from the delivery date.
To initiate a return, click here.
Country / RegionReturn cost
Sweden 50 SEK
Norway 100 NOK
Denmark 35 DKK
Germany 5 EUR
France 5 EUR
Rest of EU 5 EUR
Switzerland 25 EUR
United Kingdom 25 GBP
United States 20 USD
Rest of world 35 USD
Orders from Sweden can be returned free of charge in our flagship store at Humlegårdsgatan 19 in Stockholm.
If you paid for shipping to have your order delivered, this cost will not be refunded if you return your order.
Please note: The products must be in new condition when we receive them. To clarify, this means the products must not have been worn or used. The reason behind this is that we can’t use products that are not box-fresh since they, unfortunately, become unfit at their original price. Hence, it is your responsibility to treat the products with love, care and respect when trying them on for size. We recommend trying your shoes on a carpet to prevent marks, scratches and/or creases from appearing on the soles and/or the upper material.
Want to make an exchange?
If you’re located within the EU, you will be able to directly place an exchange order in our return portal. If you’re outside the EU, please return your product as instructed above and place a new order with your desired item.
If you’re in the EU and in a hurry to make your exchange – please return your item and place a new order. This way your new order will processed immediately, and you will not have to wait for your return shipment to arrive.
When we have received and approved your return, we will send an email confirmation and refund the order value to the original payment method.
How long does it take for my return to arrive, get approved and refunded?
The total time from when you dropped off the return to the refund reaching your bank account can take up to 27 days. The process consists of three stages:
1) Shipping: Up to 14 workdays
2) Warehouse handling: Up to 3 workdays
3) Payment processing: Up to 10 bank days
Want to know which stage your return is in?
You can track your return shipment through the shipping partner you used. Please see instructions below.
1. Find the tracking ID on the printed return label sent via email.
DHL Express: Look for “Waybill” (__________)
DHL: Look for “Shipment ID” (__________)
UPS: Look for “Tracking #:” (______________)
PostNord: Contact us here , and we will help you.
2. Use the tracking number (____) on the delivery partner’s website.
DHL: https://www.dhl.com/
UPS: https://www.ups.com/
If your shipment has arrived at our warehouse and you still have not received an email confirmation, your return is being handled by our warehouse. If you have received an email confirmation about your return approval, your refund will arrive within 10 bank days.
If 8 bank days have gone by since you received the email confirmation, please contact us and we’ll be happy to assist you.
The total time from when you dropped off the return to the refund reaching your bank account can take up to 27 days. The process consists of three stages:
1) Shipping: Up to 14 workdays
2) Warehouse handling: Up to 3 workdays
3) Payment processing (Refunds): Up to 10 bank days
You can track your returns through the shipping partner using the information on your label.
1. Find the tracking ID on the printed return label sent via email.
DHL Express: Look for “Waybill” (__________)
DHL: Look for “Shipment ID” (__________)
UPS: Look for “Tracking #:” (______________)
PostNord: Contact us here , and we will help you.
2. Use the tracking number (____) on the delivery partner’s website.
DHL: https://www.dhl.com/
UPS: https://www.ups.com/
Note: You will have your refund within 27 working days (from drop-off to refund).
Please allow 5-10 bank days for the refund to be processed by your bank.
Warehouse handling time: 2-3 working days
Return shipping time: Up to 14 working days
Orders are packed and shipped from our warehouse within 24 hours from ordering Monday to Friday morning (CET). The warehouse is closed on weekends.
You can track your order through our tracking page here.
Within the EU:
Postnord: 1-3 business days. Available in Sweden.
Budbee: 1-3 business days. Available in Denmark, Netherlands & Finland.
Instabox: 1-3 business days. Available in Sweden & Denmark.
DHL Standard: 3-5 business days.
UPS Standard: 3-5 business days.
DHL Express: 1-3 business days.
UPS Express: 1-3 business days.
US
FedEx Economy Home Delivery: 3-5 days
FedEx Express Home Delivery: 2-3 days
UPS Express Home Delivery: 2-3 days
DHL Express Home Delivery: 2-3 days
Rest of the world:
DHL Express: 3-5 business days.
Please note that times can vary close to weekends and during the holiday season.
Orders are handled fast. Chances are the order is already in the hands of our warehouse and is being prepared for shipping.
If you need to cancel your order, please get in touch with us, and we will try to handle your request.
Your order number is a six-digit number found in the order- and shipping confirmation emails sent to you when you placed your order.
If you are in a different country than the one you want to place your order to, we ask you to kindly update the shipping destination. If you are using a mobile device, you can find the "Ship to" option in the left sidebar. If you are on a desktop, you will find it in the top right corner on the site. If you're having trouble during checkout, please follow these steps:
1. Return to the home page
2. Select your desired shipping country using the "Ship to" option
3. Go back to the checkout page
4. Ensure the same shipping country is selected in the checkout process
This should resolve any issues related to shipping country discrepancies. If you're still experiencing problems, please don't hesitate to contact our customer support team for further assistance.
Make sizing simple by using the size guide.
Have you worn similar shoes before?
We recommend two ways to find your size. First, by measuring your feet and comparing to our size tables. You can follow our guide here. Second, by comparing with shoes from other popular brands you might own. Please see how our sizes compare with other brands here.
Are you new to handcrafted dress shoes?
Try our simple guide here.
Do you have MORJAS shoes from before?
See how our sizes correlate here.
Need further assistance? Please contact us and we’ll guide you in finding your size.
How a shoe should fit depends on the model:
How should The Chelsea feel when you first try it
How should loafers feel when you first try them
How should The Oxford feel when you first try it?
We communicate through UK sizing. This is the size shown in the order confirmation and on the shoe itself.
US: + 0.5 on the UK sizing.
Example of the difference:
UK8 = US 8.5 = EU 42
In short: if your order a US10, your order confirmation and the shoes will read ((UK) 9.5)
Please check your spam folder and confirm the email address submitted at the time of ordering.
If you still can’t find it, please get in touch with us at hello@morjas.com.
Orders are handled fast. Chances are the order is already in the hands of our warehouse and is being prepared for shipping.
If you need to cancel your order, please contact us here, and we will try to accommodate your request.
As unfortunate as it is – it can happen to even the best.
Orders are handled fast. Chances are the order is already in the hands of our warehouse and is being prepared for shipping.
If you need to cancel your order, please contact us here, and we will try to accommodate your request.
The available payment methods vary with different locations. You will see the available payment methods at checkout.
Track your order here.
Don’t know your order number?
Your order number is a six-digit number found in the order- and shipping confirmation.
EU
We offer free shipping on orders over:
150 EUR
1500 SEK
1100 DKK
If your order does not exceed this amount, the shipping cost will be displayed at checkout.
United States
We offer free shipping on orders over 150 USD.
If your order does not exceed this amount, the shipping cost will be displayed at checkout.
United Kingdom
We offer free shipping on orders over 150 GBP.
All taxes and duties are included in the final price shown at checkout.
Norway
We offer free shipping on orders over 1500 NOK.
If your order does not exceed this amount, the shipping cost will be displayed at checkout.
All taxes and duties are included in the final price shown at checkout.
Switzerland
We offer free shipping on orders over 150 EUR.
If your order does not exceed this amount, the shipping cost will be displayed at checkout.
Australia
We offer free shipping on orders over 400 USD.
If your order does not exceed this amount, the shipping cost will be displayed at checkout.
Canada
We offer free shipping on orders over 150 USD.
If your order does not exceed this amount, the shipping cost will be displayed at checkout.
Rest of World
Shipping cost: From 20 USD
Orders are packed and shipped from our warehouse within 24 hours of being placed, Monday to Friday morning (CET). The warehouse is closed on weekends.
Please keep in mind that the delivery times are approximate estimates the carrier gives and may vary. Shipping times can also fluctuate around weekends and during the holiday season.
United States
UPS Home Delivery: 4-6 business days
FedEx Home Delivery: 3-6 business days
FedEx Express Home Delivery: 2-4 business days
UPS Express Home Delivery: 2-4 business days
DHL Express Home Delivery: 2-4 business days
Sweden
Instabox Parcel Locker: 1-3 business days
PostNord Service Point: 1-2 business days
DHL Service Point: 1-2 business days
Germany
UPS Access Point: 3-5 business days
DHL Home Delivery: 3-5 business days
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
France
UPS Access Point: 3-5 business days
DHL Home Delivery: 3-5 business days
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
Denmark
UPS Access Point: 3-5 business days
Instabox Parcel Locker: 1-3 business days
Budbee Home Delivery: 1-3 business days
DHL Home Delivery: 3-5 business days
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
Netherlands
UPS Access Point: 3-5 business days
DHL Home Delivery: 3-5 business days
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
Finland
UPS Access Point: 3-5 business days
Budbee Home Delivery: 1-3 business days
DHL Home Delivery: 3-5 business days
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
Other countries within the EU
UPS Access Point: 3-5 business days
DHL Home Delivery: 3-5 business days
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
DHL Express Home Delivery: 1-2 business days
UPS Express Home Delivery: 1-2 business days
Norway
FedEx Home Delivery: 3-5 business days
FedEx Express Home Delivery: 2-3 business days
DHL Express Home Delivery: 2-3 business days
United Kingdom
DHL Express Home Delivery: 1-2 business days
Canada
UPS Home Delivery: 4-6 business days
FedEx Home Delivery: 3-6 business days
FedEx Express Home Delivery: 2-4 business days
UPS Express Home Delivery: 2-4 business days
DHL Express Home Delivery: 2-4 business days
Australia
UPS Home Delivery: 4-6 business days
FedEx Home Delivery: 3-6 business days
FedEx Express Home Delivery: 2-4 business days
UPS Express Home Delivery: 2-4 business days
DHL Express Home Delivery: 2-4 business days
Switzerland
UPS Home Delivery: 3-5 business days
FedEx Home Delivery: 3-5 business days
UPS Express Home Delivery: 1-2 business days
DHL Express Home Delivery: 1-2 business days
Rest of the world
UPS Home Delivery: 4-6 business days
FedEx Home Delivery: 3-6 business days
FedEx Express Home Delivery: 2-4 business days
UPS Express Home Delivery: 2-4 business days
DHL Express Home Delivery: 2-4 business days
Our shipping options vary with different countries and territories. Available shipping options for your zip code are visible at checkout.
All taxes and duties are included in the total price shown at checkout.
Orders to the United States at less than $800 are exempt from customs declarations and import taxes. Meaning the price you see at checkout is the final price.
Depending on the region, orders over $800 might be charged with duties and taxes. For more information, please get in touch with your local tax office.
All taxes and duties are included in the final price shown at checkout.
All taxes and duties are included in the total price shown at checkout.
Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded from the final price. Your order will therefore be subject to local taxes and import duties.
We cannot calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries.
MORJAS does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by MORJAS.
Our products are divided into two collections: The Permanent and Limited collection.
When your size will be available again depends on which collection it belongs to. We have a permanent and a limited collection, and the restock frequency differ. Your product could also be available through returns or The Archive. For more detail, please read below.
Make sure to sign up for the waitlist to get notified when your size is back in stock.
The permanent collection: Our permanent collection includes shoe and wardrobe essentials that remain relevant year after year. These are pieces of craftsmanship that proudly says no to trends. Continuously restocked – sign up for the waitlist for the preferred model and size. We’ll let you know as soon as it is back in stock.
Limited collection: Our Limited collection consists mainly of seasonal favourites that run in limited quantities. Shoes from The Limited Collection are unlikely to be restocked within the near future. Keep an eye on our website and social channels for news about these products and sign up for the waitlist so that we can let you know about any potential restocks.
Is it available at The Archive?
Here we offer products that, for some reason, don’t meet the “box fresh” criteria that make the shoe unfit at its original price. It can be a tiny mark, a slight wrinkle or an expired version. But it’s a quality product that’ll give years of joy and wear nonetheless. The Archive is the one-stop shop to explore our loved across-the-globe designs – at rare, reduced prices.
The Permanent Collection consists of shoe and wardrobe essentials. We regularly restock the permanent collection, aiming always to carry favourite items in all sizes. Make sure to sign up for the waitlist so we can let you know once the products are back in stock.
Are you sure about your size in MORJAS? Double-check by confirming your size with our Size Guide.
Seasonal items can come in the form of new colourways and materials, as well as new and unique styles in small, limited quantities. Keep an eye on our website and social channels for news about these products and sign up for the waitlist so that we can let you know about any potential restocks.
Are you sure about your size in MORJAS? Double-check by confirming your size with our Size Guide.
Each shoe sold from The Archive is unique and won’t be restocked.
At The Archive, we offer products that, for some reason, don’t meet the “box fresh” criteria that make the shoe unfit at its original price.
It can be a tiny mark, a slight wrinkle or an expired version. But it’s a quality product that’ll give years of joy and wear nonetheless. The Archive is the one-stop shop to explore these pieces – our loved across-the-globe designs – at rare, reduced prices.
You make a return by registering your return digitally and shipping it back to us. You will receive a return shipping label digitally when registering your return. Returns can be made within 30 days from the delivery date.
To initiate a return, click here.
Orders from Sweden can be returned free of charge in our flagship store at Humlegårdsgatan 19 in Stockholm.
Please note: The products must be in new condition when we receive them. To clarify, this means the products must not have been worn or used. The reason behind this is that we can’t use products that are not box-fresh since they, unfortunately, become unfit at their original price. Hence, it is your responsibility to treat the products with love, care and respect when trying them on for size. We recommend trying your shoes on a carpet to prevent marks, scratches and/or creases from appearing on the soles and/or the upper material.
Inside EU & Norway
Exchanges are free within the EU and Norway.
To initiate a return/exchange, click here.
You can exchange any item for the same style in another size if it is in stock. If you wish to exchange for a different colour or model, we kindly ask you to return the product for a refund and place a new order for the item you want. Return your product(s) and place a new order on the website for a fast exchange.
Rest of world
If you want to exchange a product, we kindly ask you to return your product(s) for a refund and then place a new order. To initiate your return, click here.
We will process your refund as soon as we receive your return. The warehouse handling time is usually 2-3 days.
Please note that it can take up to 10 days from the confirmation of your return for the money to appear in your account.
Country / Region return cost
Sweden 50 SEK
Norway 100 NOK
Denmark 35 DKK
Germany 5 EUR
France 5 EUR
Rest of EU 5 EUR
Switzerland 25 EUR
United Kingdom 25 GBP
United States 20 USD
Rest of world 35 USD
If you paid for shipping to have your order delivered, this cost will not be refunded if you return your order.
Returns can be made within 30 days from the delivery date.
Orders from Sweden can be returned free of charge in our flagship store at Humlegårdsgatan 19 in Stockholm.
Please note: Any potential customs duties and sales taxes are non-refundable by us. For further information, contact your local customs office.
You can track your returns through the shipping partner using the information on your label.
1. Find the tracking ID on the printed return label sent via email.
DHL Express: Look for “Waybill” (__________)
DHL: Look for “Shipment ID” (__________)
UPS: Look for “Tracking #:” (______________)
PostNord: Contact us here , and we will help you.
2. Use the tracking number (____) on the delivery partner’s website.
DHL: https://www.dhl.com/
UPS: https://www.ups.com/
Note: You will have your refund within 27 working days (from drop-off to refund).
Please allow 5-10 bank days for the refund to be processed by your bank.
Warehouse handling time: 2-3 working days
Return shipping time: Up to 14 working days
When we have received and approved your return, we will send an email confirmation and refund the order value to the original payment method.
How long does it take for my return to arrive, get approved and refunded?
The total time from when you dropped off the return to the refund reaching your bank account can take up to 27 days. The process consists of three stages:
1) Shipping: Up to 14 workdays
2) Warehouse handling: Up to 3 workdays
3) Payment processing: Up to 10 bank days
Want to know which stage your return is in?
You can track your return shipment through the shipping partner you used. Please see instructions below.
1. Find the tracking ID on the printed return label sent via email.
DHL Express: Look for “Waybill” (__________)
DHL: Look for “Shipment ID” (__________)
UPS: Look for “Tracking #:” (______________)
PostNord: Contact us here , and we will help you.
2. Use the tracking number (____) on the delivery partner’s website.
DHL: https://www.dhl.com/
UPS: https://www.ups.com/
If your shipment has arrived at our warehouse and you still have not received an email confirmation, your return is being handled by our warehouse. If you have received an email confirmation about your return approval, your refund will arrive within 10 bank days.
If 8 bank days have gone by since you received the email confirmation, please contact us and we’ll be happy to assist you.
To claim a product, enter the requested information and we’ll get back to you as soon as your claim has been reviewed. We will first see if it is possible to repair or remedy the fault. Otherwise, we will replace the product or refund you the money.
To initiate a claim, click here.
Damaged shipment
If your shipment is damaged upon delivery, please register a claim here.
Wrongly delivered shipment
Please request a delivery confirmation from the shipping company and send it to us at hello@morjas.com.
Delayed or lost shipment
If the order status has not changed in 5 days, please get in touch with us at hello@morjas.com.
Track your order here.
Unfortunately not. A voucher has a limit of one use. If you return an order with a voucher, please reach out to hello@morjas.com and we’ll assist in re-activating the code.
You can join The Loyalty Program here.
Redeeming your points is easy. Click on “Redeem My Points”, copy the code and paste it at checkout. Voilà!
There are many ways to earn points. You naturally earn points every time you make a purchase, but there are several additional ways to earn more points:
• Invite a Friend: Recommend Morjas to a friend and get rewarded with points. Your friend will get a discount while you also earn more points.
• Collect points with every order
• Follow us on Instagram
• Share on Facebook
• Leave a Review
• Add a photo in Review
• Happy Birthday: Just enter your birth date
• Happy Anniversary: Celebrating being a Loyalty member for one year
Points will be added to your account after a successful referral. To successfully refer a friend, add your friend’s email to the “Refer a Friend” section of our Loyalty Program page. Then, when your friend purchases something for the first time using the code sent in an email, you will be awarded the points.
No, you can only use one discount code per purchase.
No, unfortunately, you’re not able to combine offers.
Your points expire after two years of account inactivity.
An active user is a user who has opted-in to your loyalty program and performed one or more of the following actions within the two-year time frame:
Making a purchase
Receiving a perk/reward – includes all perks except for earning points via the Birthday and Anniversary campaigns. For example, if a customer is inactive and only received points as part of the Birthday campaign, they will be considered inactive.
Referral completion
Referral share
Redeeming points/coupons
We can’t wait to celebrate your birthday with you! If your birthday is within 30 days from the date you registered your birth date, unfortunately, there will be a slight delay. So hold on, your long-awaited gift is on its way, but it can take up to 30 days.
Yes. We’ve integrated all historical data into the loyalty program, which means that you have points for all your orders with us. The only thing you need to do is create an account to access your points. Kindly note: You must create your account with the same email address you used for your previous purchases.
Points for orders made on the MORJAS website will be awarded once payment has been approved. Points are only assigned to customers who sign up for the loyalty program. Make sure you are logged in.
Your spending determines your Tier Level. Read more in the MORJAS Reward Tiers section.
Please note: Your Tier Level is based on your spending after we went live with the loyalty program. You get points for historical orders and can redeem them but they are not counted in order to go to the next Tier Level. Only the spending from orders made after July 2021 counts for the Tier Levels.
Any returned/refunded items will not count toward your points. If you return or cancel your order, the points will be deducted from your balance.
Your tier level is based on your spend during the last 12 months. So, if you have spent less than the minimum threshold for the level, you will be downgraded to the eligible tier.
Shoes that are practically new, but that we don’t accept to sell “box fresh”. These are shoes that we have received in return from customers that are practically new, but that can come with tiny creases.
Shoes that we have used on photo shoots.
Shoes that we have used in product development (as samples).
Shoes that have been part of a seasonal collection.
20% – Outgoing style
25% – Minor wear and tear
30% – Medium wear and tear
40% - Discontinued style
Yes. All products have unique pictures to show the exact condition of each particular item.
No. Each item sold from The Archive is unique and can’t be exchanged to another pair as we simply don’t have more items of that specific article.
Yes, we offer the option of returning within 14 days from delivery date. Shipping prices for returns for each country below:
Country / Region Return cost
Sweden 50 SEK
Norway 100 NOK
Denmark 35 DKK
Germany 5 EUR
France 5 EUR
Rest of EU 5 EUR
Switzerland 25 EUR
United Kingdom 25 GBP
United States 35 USD
Rest of world 35 USD
Need help? Email us at: hello@morjas.com
For inquiries please contact: jack@morjas.com